Terms and Conditions

Last updated: November 19, 2024.

These Terms and Conditions include our Shipping and Return Policy, which you can view here.

All orders placed on the https://www.smpratt.com website are handled by Creative Communication Solutions Ltd, a Canadian company. As such, GST and possibly PST (taxes) will be added to orders placed by Canadian customers. Credit card transactions will appear on your statement as PAYPAL *CREATIVECS.

Placing Orders

By placing an order through our site, you warrant that you are legally capable of entering into binding contracts. It is also conditioned on your acceptance of and compliance with our Shipping and Return Policy.You agree to pay all charges at the prices then in effect for your purchases and any applicable shipping fees, and you authorize us to charge your chosen payment provider for any such amounts upon placing your order.

Your Information

To place an order, you’ll have to provide information relevant to your order including, without limitation, your name, your email, your phone number, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.You represent and warrant that:

(i) You have the legal right to use any credit or debit card(s) or other payment method(s) in connection with any order; and that

(ii) the information You supply to us is true, correct, and complete.

By submitting such information, you grant us the right to provide the information to payment processing third parties for purposes of facilitating the completion of your order.We do NOT store your credit card information. It is only used by the payment gateway (Stripe and/or PayPal) and is handled on their secure servers.We do keep your billing and order information on records for a minimum of seven years in order to meet our legal requirements to keep receipts for our federal tax agency.

Order Cancellation

We reserve the right to refuse or cancel your order at any time for certain reasons including but not limited to:
  • Goods availability
  • Errors in the description or prices for goods
  • Errors in your order
We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.

Your Order Cancellation Rights

Any goods you purchase can only be returned in accordance with these Terms and Conditions and our Shipping and Return Policy, which forms a part of these Terms and Conditions. Please read our Shipping and Return Policy to learn more about your right to cancel your order.You will not have any right to cancel an order for the supply of any of the following goods:
  • The supply of merchandise that has already been custom printed/created for you, whether it has been shipped to you or not.
  • The supply of all e-Books and digital goods.


Availability, Errors, and Inaccuracies

Items are only available for purchase and shipment where the manufacturer/printer ships and delivers. You will be notified during checkout if an item is unavailable to be shipped to youWe make every effort to display as accurately as possible the colors, features, specifications, prices, and details of the products available on our website. However, we do not guarantee the accuracy, completeness, reliability, or availability of our products.Errors could inadvertently appear in pricing, images, specifications, and availability. Similarly, your electronic display or screen may not accurately reflect the actual colors and details of the products. We reserve the right to change or update product information and to correct errors, inaccuracies, or omissions at any time, without prior notice.We are constantly updating our offerings, so the goods available on our website may be temporarily unavailable, and we may experience delays in updating information regarding our goods and in our advertising on other websites. We reserve the right to discontinue any products at any time for any reason.

Prices

Prices for all products are subject to change and are listed in one of these currencies: GBP, USD, EUR or Canadian dollars (CAD).Canadian Goods and Services Tax (GST) and possibly Provincial Sales Tax (PST) will be applied to orders shipped and/or billed to Canadian addresses, as required by the Canadian government.New taxes may be collected in the future, depending on legislation that affects prices.The prices quoted on the site may be revised by us after accepting an order, but only in the event of an occurrence affecting delivery caused by government action, variation in customs duties, increased shipping charges, higher foreign exchange costs, and any other matter beyond our control. In that unlikely event, you will be contacted and have the right to cancel your order without penalty.

Payments

All goods purchased are subject to a one-time payment in one of the currencies listed above. Payment can be made through PayPal, which supports credit cards such as Visa, MasterCard, or other approved online payment methods.Your receipts may show S.M. Pratt and/or Creative Communication Solutions Ltd. as the vendor.

Intellectual Property

You agree that the products offered for sale on this site contain proprietary information that is protected by applicable intellectual property and other laws, including but not limited to copyright. You agree that you will not use such proprietary information or materials in any way whatsoever except to enjoy the final product, whether it is a book or a piece of merchandise. You agree that you are not allowed to modify, rent, lease, loan, sell, resell, distribute or create derivative works based on our books and/or custom merchandise. You shall not exploit our products or services and/or act in such a way that you would financially benefit from our products and services.